the STUDIO
Ursula's About Phace™
We are the 'Natural Look' specialist.
It's our opinion that you- not your makeup should be seen.
See our policies here!
WE DON'T CREATE BEAUTY WE UNLOCK IT
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STUDIO policy
All appointments require a credit card and/or deposit on file to hold your appointment.
CANCELLATION policy
48 hour notice is required to cancel or reschedule an appointment requiring (1) hour or more.
A cancellation fee will be charged to the card on file when 48 hour notice is not given.
This applies to: 3D Brow (Microblading), Lash Lifts, Dermaplaning facial treatments,
Makeup Lessons, and Airbrush/ Photographic Makeup services.
24 hour notice is required to cancel or reschedule an appointment requiring less than (1) hour.
A cancellation fee in the full amount of the service total will be charged to the card on file
when 24 hour notice is not given.
This applies to: Traditional Makeup services, Tinting, Brow Sculpting, & Cleanup services.
No call /No show will result in the full amount of the service total being charged to the card on file.
No refunds or credits will be issued towards future services. Rescheduling fees will be assessed.
Studio CANCELLATION PROCEDURES– [SHORT Version]
Studio services are by appointment, and must be held on a credit card to reserve the appointment.
Therefore, we respectfully request at least 24- 48 hours notice for cancellations of reserved service(s).
Unfortunately, late cancellations will result in a charge equal to the reserved service amount and/or loss of deposits.
Less than 24 hour notice, late arrival, or a ‘No Call/ No Show’ for service times less than 1 hour,
will result in a charge to your card equal to the reserved service amount.
Gift Certificates will be declared void.
Please provide at least 48 hours notice of cancellation for the following skincare and beauty services
(requiring 1 hour or more) to avoid penalties:
3D Brows (Microblading), Dermaplaning, Lash Lift, Makeup Lessons & (Airbrush) Applications.
Unfortunately, late arrival will result in cancellation of treatment sessions and/or reduced service and treatment time. Late cancellations will result in a charge to your credit card equal to the reserved service amount and/or loss of deposits.
Microblading 3D Brows:
Requires a non-refundable minimum deposit of 50% of the service fee at time of scheduling.
Requires a cancellation notice (48) hours prior to scheduled service date to avoid penalty.
Failure to cancel your 3D Brow appointment in the required time, will result in the loss of your deposit.
Re-scheduling will require the (Non-refundable) full payment of the service prior to re-scheduling.
Please take a moment to also review our complete Policy & Cancellation Procedures.
All services are subject to availability.
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Our COMPLETE Policy & Cancellation PROCEDURES
In advance of the explanation of our studio policy- Post Covid, we thank you for your patience, understanding and your cooperation in following our cancellation policy revised to help keep you safe and healthy when you schedule your next service with us. The adjusted schedule allows time for us to disinfect between appointments and maintain social distancing between our clients. It also allows us the time to inform guests on our waiting list of any availability, as well as keeping our scheduled filled, thus better serving everyone.
Your appointments are very important to Ursula’s About Phace™ Studio, it is reserved especially for you! We understand that sometimes schedules adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations of reserved service(s).
Less than 24 hour notice, late arrivals, or a ‘No Show’ will result in a charge to your credit card equal to the reserved service amount.
Protect Our Guests
All our policies are designed to benefit our guests and provide the best quality and excellent service for our established and future clientele. At any given moment, guests are waiting on a cancellation list for appointments. And as a Private Service Provider, Ursula is generally booked well in advance, especially for the ‘Lunchtime: 11am-2:30 pm,’ ‘After-work:4 pm-6 pm,’ and Saturday appointments. So given this demand, we have to enforce our policy to protect those who are eagerly waiting for their appointments.
Grace & Exceptions
We understand that accidents happen, people get sick and/or emergencies occur. We will do our best to accommodate these rare occasions with understanding and grace.
Cancellations are accepted via voice mail, text message or email. We do not accept cancellation via social media platforms.
The 24-hour and 48-hours cancellation notice still apply.
Protects You, Other Guests, & Our Service Providers
Please understand if a guest is late, it doesn't allow us the complete time needed to properly disinfect before the next guest arrives. If a guest doesn’t show up for their appointment, or cancels with little, or no notice, this doesn’t leave an opportunity for the service provider to book another appointment for that missed service time.
Our Policy for Brides
A 50% non-refundable down payment is due at the time of reservation and some packages may include additional fees.
All Wedding Party & Bridal service appointment cancellations will need to be made 90 days before the scheduled appointment date(s).
Retail Purchases: Only Un-opened, un-used retail items may be returned for full refund, within 30 days of the original purchase date when accompanied by Original receipt.
Thank you for understanding, viewing, and supporting our policies criteria.
Let's stay safe together!
PRIVATE policy
Ursula’s About Phace™, LLC is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the National Privacy Principles (NPPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
We respect your privacy and do not tolerate spam and will never sell, rent, lease or give away your information (name, address, email, etc.) to any third party. Nor will we send you unsolicited email.
If you choose to give your name and email address into one or more of our site's registration forms, then we will send you emails relating to the mailing list(s) or service(s) you joined and the Ursula’s About Phace™ newsletter, from time to time. You may opt out of receiving future mailings from our mailing lists; see the choice/opt-out section below.
Financial Information
Financial information (such as credit card number and expiration date) is used only to charge you for the service or product you are purchasing. This will never be given to any third party (other than the credit card authorization processors).
How do we protect your information?
In order to prevent unauthorized access, Ursula’s About Phace™ uses strict security procedures in the storage and disclosure of information which you have given to us. We take all reasonable precautions to ensure the security of personal data stored on our system.
Does Ursula’s About Phace™ share information?
No. Your personal information is being provided only to Ursula’s About Phace™ unless we specifically state otherwise. We will not disclose your personally identifiable information to any person or company except where you have given us permission to do so or if the law requires it, or where in good faith Ursula’s About Phace™ believes such action is necessary to comply with a legal process.
What about cookies?
We do not use cookies to: Collect any personally identifiable information without your express permission.
Choice/opt-out
If you would like to be removed from our database, please let us know. If you wish to stop receiving the Ursula’s About Phace™ newsletter via our mailing lists, please use the unsubscribe link in an email from each list.
Children
Ursula’s About Phace™ is not structured to attract children. Accordingly, we do not intend to collect Personal Information from anyone we know to be under 18 years of age. If we are made aware that information is or has been submitted by or collected from a child aged 17 or younger, we will delete this information.
Contacting us
If you have any questions about this privacy statement, the practices of the Ursula’s About Phace™ website, please contact us.
Ursula's About Phace™ Studio, 1700 Sansom St., Ste 201, Phila. Pa. 19103~ 215-557-1562
Changes to this Privacy Policy
This Privacy Policy came into effect in 2017. Any updates to this policy will be published on this page.