PLEASE READ BEFORE SCHEDULING
Studio Policy & Cancellation Procedures –The Cliff Notes
Studio services are by appointment, and subject to availability. Pre-payment is required for specific services.
Your appointments are very important to Ursula’s About Phace Studio. It’s reserved especially for you!
We understand that sometimes schedules adjustments are necessary.
Therefore, we respectfully request at least 24 hours notice for cancellations of reserved service(s)
less than 30 minutes.
Unfortunately, late cancellations will result in a charge equal to the reserved service amount
and loss of deposits.
Less than 24 hour notice or a ‘No show’ will result in a charge equal to the reserved service amount. Gift Certificates will be declared void. Your Credit Card will be charged the full amount of the service.
Please provide at least 48 hours notice of cancellation for the following skincare and beauty services to avoid penalties. Dermaplaning, Lash Lift, Makeup Applications & Lessons.
Unfortunately, late arrival will result in cancellation of treatment session and/or reduced service and treatment time. Services more than 30 minutes must be held on a credit card to reserve the appointment.
Microblading 3D Brows:
Requires a non-refundable minimum deposit of 30% of the service fee at time of scheduling.
Requires a cancellation notice (7) Days prior to scheduled service date to avoid penalty.
Failure to cancel your 3D Brow appointment in the required time, will result in the lost of your deposit. A non-refundable full payment in the total amount of the service will be required prior to re-scheduling.
Please take a moment to also review our complete Policy & Cancellation Procedures
Please take a moment to review our complete Policy & Cancellation Procedures
In advance of our explanation of policy, we thank you for understanding and your cooperation in following our cancellation policy that allows us the time to inform guests on our waiting list of any availability, as well as keeping our scheduled filled, thus better serving everyone.
Your appointments are very important to Ursula’s About Phace Studio, it is reserved especially for you! We understand that sometimes schedules adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations of reserved service(s) less than 30 minutes. Less than 24 hour notice or a ‘No Show’ will result in a charge equal to the reserved service amount.
Protect Our Guests
All our policies are designed to benefit our guests and provide the best quality and excellent service for our established and future clientele. At any given moment, on average- three to six guests are waiting on a cancellation list for appointments. And as a Private Service Provider, Ursula is booked up to three weeks out, especially for the ‘Lunchtime: 11am-2:30 pm,’ ‘After-work:4 pm-6 pm,’ and Saturday appointments. So given this demand, we have to enforce our policy to protect those who are eagerly waiting for their appointments.
NEW Premium Service: To accommodate the high volume of requests for last minute, day-of, and emergency brow services we will be introducing: The Squeeze N’ Brow to our online menu. Appointments made day-of, or past the 24 hour cancellation period must be pre-paid. Cancellations of these services will result in a charge equal to the reserved service amount.
Grace & Exceptions
We understand that accidents happen, people get sick and/or emergencies occur. We will do our best to accommodate these rare occasions with understanding and grace. Unfortunately, these occurrences are tracked in our system so as to prevent abuse of the policy. We understand this may come across as acute, but our goal is to be preventative in order to protect and accommodate our staff and guests.
Cancellations are accepted via voice mail, text message or email. The 24-hour and 48-hour cancellation notice still apply.
Protects Our Service Providers
Please understand if a guest doesn’t show up for their appointment or cancels with little notice, this doesn’t leave an opportunity for the service provider to book another appointment for that missed service time.
Our Policy for Brides
A 50% non-refundable down payment is due at the time of reservation and some packages may include additional fees. All Wedding Party & Bridal service appointment cancellations will need to be made 90 days before the scheduled appointment date(s).
Retail Purchases: Only Un-opened, un-used retail items may be returned for full refund, within 30 days of the original purchase date when accompanied by Original receipt.
Thank you for understanding, viewing, and supporting our policies criteria.