STUDIO POLICY & PROCEDURES
PLEASE READ BEFORE SCHEDULING
Studio Policy & Cancellation Procedures –The Cliff Notes
Studio services are by appointment, and must be held on a credit card to reserve the appointment.
All services are subject to availability.
Your appointments are very important to Ursula’s About Phace Studio. It’s reserved especially for you!
We understand that sometimes schedules adjustments are necessary.
Therefore, we respectfully request at least 24 hours notice for cancellations of reserved service(s).
Unfortunately, late cancellations will result in a charge equal to the reserved service amount
and/or loss of deposits.
Less than 24 hour notice, late arrival, or a ‘No Show’ will result in a charge to your card equal to the reserved service amount. Gift Certificates will be declared void.
Please provide at least 48 hours notice of cancellation for the following skincare and beauty services to avoid penalties. Dermaplaning, Lash Lift, Makeup Applications & Lessons.
Unfortunately, late arrival will result in cancellation of treatment session and/or reduced service and treatment time. Late cancellations will result in a charge to your credit card equal to the reserved service amount
and/or loss of deposits.
Microblading 3D Brows:
Requires a non-refundable minimum deposit of 50% of the service fee at time of scheduling.
Requires a cancellation notice (48) hours prior to scheduled service date to avoid penalty.
Failure to cancel your 3D Brow appointment in the required time, will result in the lost of your deposit.
Re-scheduling will require the (Non-refundable) full payment of the service prior to re-scheduling.
Please take a moment to also review our complete Policy & Cancellation Procedures
Take A Moment To Review Our Complete Policy & Cancellation Procedures
In advance of the explanation of our studio policy- Post Covid, we thank you for your patience, understanding and your cooperation in following our cancellation policy revised to help keep you safe and healthy when you schedule your next service with us. The adjusted schedule allows time for us to disinfect between appointments and maintain social distancing between our clients. It also allows us the time to inform guests on our waiting list of any availability, as well as keeping our scheduled filled, thus better serving everyone.
Your appointments are very important to Ursula’s About Phace Studio, it is reserved especially for you! We understand that sometimes schedules adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations of reserved service(s).
Less than 24 hour notice, late arrivals, or a ‘No Show’ will result in a charge to your credit card equal to the reserved service amount.
Protect Our Guests
All our policies are designed to benefit our guests and provide the best quality and excellent service for our established and future clientele. At any given moment, guests are waiting on a cancellation list for appointments. And as a Private Service Provider, Ursula is generally booked well in advance, especially for the ‘Lunchtime: 11am-2:30 pm,’ ‘After-work:4 pm-6 pm,’ and Saturday appointments. So given this demand, we have to enforce our policy to protect those who are eagerly waiting for their appointments.
Grace & Exceptions
We understand that accidents happen, people get sick and/or emergencies occur. We will do our best to accommodate these rare occasions with understanding and grace.
Cancellations are accepted via voice mail, text message or email. We do not accept cancellation via social media platforms.
The 24-hour and 48-hours cancellation notice still apply.
Protects You, Other Guests, & Our Service Providers
Please understand if a guest is late, it doesn't allow us the complete time needed to properly disinfect before the next guest arrives. If a guest doesn’t show up for their appointment, or cancels with little, or no notice, this doesn’t leave an opportunity for the service provider to book another appointment for that missed service time.
Our Policy for Brides
A 50% non-refundable down payment is due at the time of reservation and some packages may include additional fees.
All Wedding Party & Bridal service appointment cancellations will need to be made 90 days before the scheduled appointment date(s).
Retail Purchases: Only Un-opened, un-used retail items may be returned for full refund, within 30 days of the original purchase date when accompanied by Original receipt.
Thank you for understanding, viewing, and supporting our policies criteria.
Lets stay safe together!